Home & Office Cleaning Service FAQ


Q: What are your cleaning rates?

A: - Regular cleaning: ( Min. 4 sessions) $20/hour

- One time cleaning (5 days notice) $25/hour

- Urgent cleaning (2-4 days notice) $30/hour

Q: Do you have 2 hours cleaning service?

A: We may be able to provide the service subject to staff availability and other matching factors. Please ask for more details.

Q: What is included in the housekeeping service?

A: Standard Cleaning Scope:
Hall & Bedrooms
- Vacuum & Mop Floor
- Clean Mirrors & Glass Panels
- Dust Furniture & Surface Tops
- Empty Trash

Kitchen
- Wipe Cabinets & Surface Tops
- Wash Dishes
- Wash Sinks, Faucets & Fixtures
- Clean Stove Tops & Electrical Appliances

Bathroom
- Clean Shower Areas & Bathtubs
- Wash Toilet Bowls
- Wash Sinks, Faucets & Fixtures
- Wash Floors & Walls

Optional:
Add 1 hour for Ironing
Add 1 hour for Window Cleaning

Q: Do I have to be at home while the housekeeper is working?

A: No, you do not have to be at home, as long as there is a way for our housekeeper to enter your house/apartment. However, we recommend you at least meet your6 housekeeper on the first day of service, so that you see who is cleaning your home – and to give instructions first-hand.

Q: Can I write notes to let the housekeeper know what I want?

A: Yes, please feel free to do so. You may also feel free to contact your coordinator by phone / email in advance, so that they can pass the message to the housekeeper

Q: How can the housekeeper enter my apartment to provide the service?

A: There are some options:

1) You are at home at the beginning and end of service.
2) Your building concierge/management desk holds the key on the day of service or ongoing please ask your concierge if this is possible
3) The key is left in a secured box in your building entrance area, or locked mail box.

Q: Can I leave my key(s) with the housekeeper?

A: Yes – many of our housekeepers are holding the keys of our clients since this is often the only way they can enter the home.

Q: Can I have the service on weekends and Public Holidays?

A: Yes, we can provide the service on weekends and Public Holidays. There is no additional charge for the services.

Q: What if the housekeeper is not meeting my expectations?

A: Should you not be satisfied with the housekeeper, your coordinator will work to align the housekeeper’s work with your requests, and improve the level of the service. If this coaching does not produce the desired results, we will re-match a housekeeper to better serve your needs.

Q: If I want a service more than once a week, will that be the same housekeeper?

A: Yes – assuming this is your original request. If you wish to increase the frequency of service later on, there may be a chance that the schedule of your regular housekeeper cannot accommodate your request. In which case, we would arrange a different housekeeper to provide additional services.

Q: Can you provide a service if I am living outside your service area?

A: We may be able to provide the service subject to staff availability and other matching factors. Please ask for more details.

Q: Do I have to provide the cleaning supplies?

A: Yes, for the housekeeping service, we ask the client to provide all necessary materials. If you prefer a complete service where Knocknock provides all cleaning materials, please check out our House Cleaning-pro Service.

Q: Can I try the service first before deciding whether to go ahead and use on a6 regular basis?

A: Yes. We have a one time cleaning at the rate of $25.00 per hour for 5 days advance booking. $30.00 for urgent booking.

Q: How much time in advance do I need to order a housekeeper?

A: Ordinarily, we ask for at least five working days notice. However, we may be able to fulfill more urgent requests depending on staff availability and other matching criteria.

Q: How can I pay for the service?

A: Payment may be made by the following methods:

- Knocknock credits
- Credit Cards

Q: What is your cancellation policy?

A: A cancellation fee of first hour will be charged for cancellations made less than 24 hours before the scheduled service.

Q: What if my regular housekeeper is sick or on vacation?

A: We would arrange a replacement housekeeper to provide the service.

Q: What if something is broken while the maid cleans my house?

A: Though we take all measures to ensure damages are limited in the first-place. In case there is an unfortunate mishap, housekeeper will have to bear the agreeable compensation.





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